Do I need a doctor’s referral to see a physiotherapist?

No, you do not require a referral to see a physiotherapist for treatment privately. However, if you suffer with chronic pain or disease, your GP may be able to refer you for treatment under the Medicare Enhanced Primary Care package, This can be accessed only through referral from your GP. We welcome patients of all ages and abilities.

Does my private health insurance cover physiotherapy treatment?

Yes, if you have a private health insurance policy that includes ancillary cover.

How do I claim my private health insurance rebate?

The physiotherapist has a Healthpoint electronic claim facility, so bring your private health insurance card along and we can obtain your private health insurance rebate on the spot. You can  also obtain a receipt and contact your private health insurer for details on how to a place a claim.

What if I need to cancel my physiotherapy appointment?

Contact Sandra Bloxham (02 9552 6689) directly to reschedule your appointment

Remedial, sports, and relax massage treatments

Does my private health insurance cover remedial massage?

Yes, if you have a private health insurance policy that includes remedial massage as part of your ancillary cover. We can electronically process your rebate at the time of payment if you are a customer of the following health insurance companies (click here to see list). All other claims can be processed directly with the insurance company (e.g., online) using the therapist's provider number.

What do I wear during the remedial massage session?

Comfortable clothing that allows free range of movement. It should be noted that depending on the primary technique your therapist uses, you may or may not need to undress. Most people undress to their underwear for a full body massage. Your massage therapist will give you privacy to undress and dress, and you will be covered with a sheet and blanket at all times except the area being worked on. All massages at FL Physical Therapy are health based and are strictly non-sexual.

Should I have a massage or physiotherapy treatment?

If you are suffering with acute pain that has come on suddenly it is best to see a physiotherapist first for a comprehensive assessment and treatment. Massage is appropriate in most other cases, but especially when the dysfunction is recurrent or persistent. Your GP or physiotherapist will provide advice regarding the most appropriate management.

What should I expect for my first massage therapy visit?

Your massage therapist will require you to fill out a health history form. Afterwards the therapist will begin by asking you general questions to establish what areas you would like worked on, and if there are any conditions needing to be addressed.  This will be followed by your chosen massage session.  Subsequent sessions will largely consist of your chosen massage product; however, the therapist may wish to ask follow-up questions to assess whether there are any other conditions needing to be addressed.

Will the massage oils used make me break-out?

We use hypoallergenic massage oils or lotions. However, if you have sensitivity to certain types of oils or lotion please bring it to the massage therapist’s attention.

What if I need to cancel my massage appointment?

We do have a 24 hour cancellation policy so please advise us as early as possible.  This helps ensure that we are able to keep ‘emergency’ appointments open. Failure to inform us within 24 hours will incur payment of 50% of the consultation fee. Future appointments will not be scheduled until payment is received.

Pregnancy Massage

What should I do prior to coming for pregnancy massage?

Be sure you get clearance from your doctor before you try a massage, especially if you're experiencing nausea, vomiting, or morning sickness. We do not recommend massage in the first trimester. Also get clearance from your doctor if you have a high-risk pregnancy such as placental abruption (where the placenta slightly detaches from the wall of the uterus) or preterm labour.

Don't hesitate to contact us...

Frequently Asked Questions

Forest Lodge Physical Therapy
33 Ross Street, Forest Lodge NSW 2037, Australia
Telephone:  02 8542 3131
FAX:  02 8542 3131

24/7 online booking system:

02 8542 3131

General enquiries: